Frequently asked questions

Yes, PRO can offer Medicare bulk billing services to eligible clients. Additionally, we support clients who prefer to manage Medicare billing onsite by assisting with the necessary processes and documentation to ensure compliance and accuracy.

The best way to contact the PRO admin team is usually by email or phone. We have dedicated channels in place to ensure your inquiry reaches the right person promptly.

o   Email: info@proxraymanagement.com

o   Phone: 1300 243 110 

Our admin team would be happy to assist you with login issues and are easily reachable via phone or email.

Yes, we provide comprehensive training and onboarding assistance for new users to ensure a smooth transition and effective use of our Teleradiology services.

MRI, CT, Ultrasound, General XR, OPG, DEXA, BMD and Fluoroscopy

Routine radiology reports are typically available within 48 hours. Medically urgent cases are prioritised and reported with a same-day turnaround. For practices requiring extended coverage, after-hours and weekend reporting is available by arrangement to ensure seamless continuity of care.

Yes - referring healthcare providers are welcome to speak with our duty radiologists during business hours. We value clinical collaboration and encourage open communication to ensure clarity, context, and the best possible health outcome for each patient

Our administration offices operate during regular business hours and Saturdays, while our radiologists provide reporting services around the clock, including overnight and weekends, to ensure continuous clinical support.

PRO Radiology prioritises time-critical cases such as DVT and obstetric emergencies through a dedicated rapid-reporting workflow. These urgent studies are flagged upon receipt and immediately allocated to available radiologists who provide expedited interpretations, often with a fast turnaround. Our reporting capability ensures that urgent clinical needs are met promptly, supporting timely patient management and decision-making.  Unusual or unexpected findings are communicated to the referring doctore where relevant.

Yes, Professional Radiology Outcomes (PRO) offers subspecialty reporting for complex cases. Their team includes radiologists with expertise across various specialties - such as musculoskeletal (MSK), neuro, body imaging, breast, vascular, and more - to ensure detailed and accurate interpretations tailored to specific clinical needs.

We utilise secure, industry-standard systems to manage image transfer, reporting, and communication, ensuring reliability, efficiency, and full compliance with Australian privacy and health data regulations. Our workflow largely depends on the client’s existing RIS and we welcome the opportunity to discuss your specific workflow requirements to tailor an efficient integration.

Safeguarding patient information is a top priority. We implement robust data security protocols to ensure confidentiality, integrity, and compliance with Australian privacy regulations.

We fully support our own software and offer troubleshooting assistance during standard business hours to ensure smooth operation of our reporting systems.
We’re not an IT company and do not provide IT support for client-side technical issues.

Our team is always available during business hours to resolve any issues related directly to our software or reporting platform. For client-related IT matters, we recommend working with your internal IT team or service provider.

PRO Radiology utilises a secure, cloud-based Teleradiology platform. This enables seamless, fast access to imaging studies and reports from any location, supporting flexible and efficient remote reporting.